Despatching orders within 5 -7 working days - Free delivery on orders over £100 (+ VAT ) UK Mainland - More Information

CUSTOMER ADVICE & INFORMATION

EU Customers

From 1st January 2021, the rules for importing from the UK have changed


What is an EORI Number?

  • EU Businesses wishing to import goods from outside of the EU must use the EORI number as an identification number in all customs procedures when exchanging information with Customs administrations.
  • We will require an EORI number before shipping your order so we can provide the correct customs documentation to our couriers.
  • To register for an EORI number or for more information please visit your national government website.


Can I still buy from you?

  • You can still access our website and buy from our continually growing and updating range of products in exactly the same way but our minimum order value is now £150 ex VAT.
  • There will be no changes to our product prices or shipping costs for EU customers on our invoices.
  • All invoices will be charged without VAT for orders outside of the UK.
  • Please note that as we buy from suppliers worldwide, import duty will be applicable and will be calculated when the goods enter the EU


Paying Custom Charges

  • To keep things as simple as possible our couriers will act as our 'Custom Agent' and will contact you to let you know what duty is payable before the goods are delivered to you as normal.


Paying VAT

  • All invoices from Gainsborough Giftware Limited will be charged without VAT on orders outside the UK
  • You will now be governed by the tax rules of the country the goods enter the EU


More from Delivery
When will I receive my order?
Delivery Information
What does TBC mean in the delivery price?
2020 Delivery Dates
Information for collections during COVID-19

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