As a trade only business we aim to hold as little personal information as possible but we hope the following information will answer any questions you have but if not please contact us.
When do we collect your personal data?
What sort of personal data do we collect?
How and why do we use your personal data?
We only collect information you provide when completing online forms, use our online services, visit our showroom or by placing an order with us.
How we protect your personal data
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all areas of our website and apps using ‘https’ technology.
Access to your personal data is password-protected, and submitted sensitive data is secured by SSL encryption.
We do not store any payment information, this is processed by our payment processor SagePay, information passed between ourselves is encrypted using SSL.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will be deleted completely from live records.
For example, when you place an order we’ll keep the personal data you give us for seven years so we can comply with our HMRC obligations.
Who do we share your personal data with?
We only share your personal data with trusted third parties, for example.
What are your rights over your personal data?
You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact us via post, or email. To ask for your information to be amend please update your online account or contact our Customer Services team.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. This can be updated either online under your account or by contacting our Customer Services team.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
How can you stop the use of your personal data for direct marketing?
There are several ways you can stop direct marketing communications from us:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further marketing emails
Log into your account and update your preferences
In our apps, you can manage your preferences and opt out from the push notifications by selecting the relevant options in the ‘Settings’ section.
You can contact our Customer Services team who can update your preferences on your request
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven’t been covered, please contact us and we will be pleased to help.