Free Delivery over £100 ex VAT (Mainland UK) / Orders placed before 1pm despatched the same working day. - More Information


You will find below a list of our frequency asked questions split into different sections customer services, delivery, orders, pricing & payment, product & stock, returns & damages and technical, if you are struggling to find the answer to your question please do not hesitant to contact us on +44 (0) 1427 617113

Customer Services
Privacy Notice
What is your minimum order?
How do I see your trade prices?
I don’t want to order on the website, how else can I order?
Delivery Information
What does TBC mean in the delivery price?
EU Customers
When will I receive my order?
I am missing some items, what should I do?
Can I add to an order?
When will my order be dispatched?
Do you keep back orders?
Pricing & Payment
Hokodo, B2B Trade Credit
What does POE mean?
Do you have an RRP (Recommended Retail Price?)
Are bulk orders discounted?
Product & Stock
I have found an item cheaper elsewhere
Can I use your images?
Do you have a CSV/EXCEL file for prices and barcodes? Or a product feed.
Can I choose a colour/theme if the item is assorted or a random assortment?
Returns & Damages
I've received my order but some of my items are damaged
Can I return items?
How to report damages/faults
What is the time limit for reporting damaged items?
Cookies Policy
I am having problems using your website or logging in to my account
How do I change my personal details, password, email address, contact details?

Can't find what you are looking for?